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Communication Skills

Why is effective safety communication important?

Effective communication is the cornerstone of a healthy organizational safety culture. Organizations with better safety culture and performance tend to have employees (at all levels) who regularly communicate with each other in an open, respectful manner. Employees with effective communication skills are better able to provide corrective feedback for risky behaviors (decreasing the probability of an injury) as well as rewarding feedback for safe behaviors (increasing the likelihood of future behaviors being performed safely).

How SPS can help.

SPS’s Advanced Communication Skills workshop is designed for employees at all organizational levels and addresses the importance of effective communication to build a better safety culture and overall organizational culture. The purpose of the workshop is for participants to learn specific techniques to become more effective, “empathic” communicators, especially for safety. It helps employees understand common communication patterns (dominant, passive, passive-aggressive, and empathic), and learn techniques to improve their communication skills to become more empathic communicators.

Specific Topics Include:

  • The Most Common Causes of Poor Communication
  • Beliefs, Behaviors, and Verbal/Non-Verbal Cues of the Four Communication Patterns
  • The Positive Effects of Empathic Communication for Others
  • Role-Play Exercise: Practicing Empathic Communication
  • Guidelines for Improving the Following Communication Skills: Speaking, Listening, Verbal/Non-Verbal Behavior
  • Improving Communication via Telephone and Email
  • Avoiding Destructive Communication Modes
  • Exercise: Increasing Empathic Communication

Related Links

Effective interpersonal is a critical component of many other aspects of your Total Safety Culture:

  1. BBS/PBS Process
  2. Leadership Skills for Senior Leaders
  3. Leadership Skills for Supervisors
  4. BBS Process Evaluation & Enhancement
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